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Delhi Police arrests 11 for fake call centre that cheated…

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activeCyber Crime / Digital ArrestDelhi

Delhi Police arrests 11 for fake call centre that cheated US victims of Rs 100 crore

Delhi Police busted an illegal international call centre operating from a rented building in Pitampura, arresting 11 individuals. According to investigators, the syndicate allegedly targeted victims in the US through a tech-support scam, cheating them out of approximately Rs 100 crore.

State

Delhi

First reported

September 2026

Agency involved

Intelligence Fusion and Strategic Operations (IFSO) unit of Delhi Police

Arrests

11 people arrested

Charges or sections cited

Bharatiya Nyaya Sanhita and Information Technology Act

Status

11 arrested, raid conducted, and efforts ongoing to apprehend other identified syndicate members in India and abroad

The full story

Everything you need to know about this case, in one place.

The operation utilized remote-access malware that triggered fake pop-up messages on victims' computers, directing them to call a toll-free number. Agents at the call centre used pre-defined scripts, posed as technical support and fake bank officials, and sometimes sent forged communications from US federal agencies like the FBI to pressure victims.

During the raid on September 21, authorities seized Rs 41 lakh in cash, 29 laptops, 25 mobile phones, eight routers, and an SUV. A case was subsequently registered on September 22 at the Special Cell police station under relevant sections of the Bharatiya Nyaya Sanhita and the Information Technology Act.

Not yet reported: The articles do not mention the total number of individual victims or any subsequent court proceedings beyond the initial arrests and case registration.

Where the case stands

The latest position in the reports we read.

Police have arrested 11 individuals and registered a case, while efforts are ongoing to trace and arrest other identified members of the syndicate operating in India and abroad.

Who was affected

Described in general terms; we do not name victims.

Residents in the United States who fell victim to the tech-support and gift card fraud.

Timeline

Key dates as reported, oldest first.

September 21, 2026The Intelligence Fusion and Strategic Operations unit raided the illegal call centre in Pitampura.

September 22, 2026A case was registered at the Special Cell police station under relevant sections of the Bharatiya Nyaya Sanhita and the Information Technology Act.

September 24, 2026Police officially announced the arrest of 11 people and the seizure of cash, electronics, and vehicles.

How the scam worked

The method described in the reports.

Victims in the US were targeted using malware remotely installed on their computers, causing pop-up messages to appear with a toll-free number for technical help.
When victims called the number, calls were routed to the Pitampura call centre through a soft-phone application.
Call centre agents followed scripts, posing as technical support staff and claiming the victims' computers were compromised.
Victims were persuaded to install software granting remote access to their computers and were later transferred to another accused posing as a bank official.
The fake bankers induced victims to purchase gift cards or transfer cryptocurrency on the pretext of resolving their issues.
Gift card details were shared in online groups to be redeemed elsewhere, while some victims received forged communications from the FBI and other US agencies to force compliance.

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Sources and further reading

Optional. The full story is above; these are the original reports it was prepared from.

indiatoday.inOriginal report indiatoday.inOpens via Google News

Prepared by Report Scams, with the help of AI, from the published reports listed above. Check those reports for the latest. Cases here describe allegations. An FIR, arrest or charge is not a finding of guilt. To report a mistake, or to ask for a correction or removal, write to our Grievance Officer. See also the Safe Posting policy.