Tech Support & Remote Access Scams

What is this scam?

Tech support scams involve criminals impersonating technical support staff from Microsoft, Apple, Google, telecom companies, or antivirus providers. They convince victims that their device has a virus or security problem — and then either charge for fake 'repair' or use remote access tools to steal banking credentials. The fake pop-up variant is particularly widespread — a browser window fills the screen with alarming warnings and a 'helpline' number.

How it works — step by step

1. 1

   Fake pop-up: a webpage displays a full-screen warning: 'Your computer has been hacked — call Microsoft immediately.' The number is the scammer's.

2. 2

   Caller variant: a call comes claiming to be from Microsoft/Apple/Jio/BSNL — says your device has a virus or your account has suspicious activity.

3. 3

   Scammer convinces victim to install AnyDesk, TeamViewer, or QuickSupport — giving complete remote control of the device.

4. 4

   With remote access — scammer can see bank login pages, intercept OTPs that appear on screen, and transfer money.

5. 5

   Some scammers pretend to 'fix' a problem while actually copying files, installing malware, or recording credentials.

6. 6

   Payment demanded via UPI, gift cards, or cryptocurrency for 'repair service.'

🚩 Red flags — warning signs

• ⚠️Any pop-up warning telling you to call a phone number — Microsoft, Apple, Google never display helpline numbers in pop-ups
• ⚠️Any caller asking you to install AnyDesk, TeamViewer, QuickSupport, or any remote access application
• ⚠️Microsoft, Apple, BSNL, and Jio do not call customers proactively about virus infections
• ⚠️Request to pay for 'virus removal' or 'security fix' via gift cards, UPI, or crypto
• ⚠️Pop-up that cannot be closed in the normal way — try Alt+F4 (Windows) or Force Quit (Mac)

✅ What to do if you've been targeted

1. 1Close the browser tab — press Alt+F4 or use Task Manager to force-close the browser
2. 2NEVER call the number shown in a pop-up
3. 3NEVER install AnyDesk or any remote access app at a stranger's request
4. 4If you already gave remote access — immediately disconnect internet, change all banking passwords from another device
5. 5Call your bank immediately if banking apps were open during the remote session
6. 6File complaint on cybercrime.gov.in

📋 Official resources & complaint portals

• →cybercrime.gov.in
• →1930